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Before creating Tasks and Workflows, you must create or review the list of service groups (i.e., translation, proofreading, desktop publishing, etc.). which will be useful for future task filtering and building reportsto filter tasks, build reports and if using generic (multilingual) workflows.
Pro tip:
It is mandatory to configure service groups but not service categories.
We recommend you to first adjust existing service groups to your needs and test how they behave within projects and assigned tasks.
To configure service groups, click on the gear icon in the top right corner to access ⚙ > Administration > Service Groups.
Click on Add or Edit to configure a Service Group.
Enter a description, i.e., Translation.
Enter an abbreviation, i.e., TRA.
Enter a print order.
Enter a Type of report.
Click on Save.
⚙ > Administration > Service Groups - FlowFit User Documentation - Confluence (atlassian.net)