Jira Service Management

{"xsrfToken":"9cdd5c406fc4fa0702c01b196bfcd9e180fc20ad_lout","branding":{"id":"5","key":"flow","name":"FlowFit Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a60011","headerLinkHoverBGColor":"#a60011","headerBadgeColor":"#a60011"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe8fdc5a-69a6-4b7c-bbc1-baf9c6879b11/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjM0MGJlZC0wZmE4LTQ2YzAtOGMwZC1lNzliMzhhOGMwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlOGZkYzVhLTY5YTYtNGI3Yy1iYmMxLWJhZjljNjg3OWIxMSI6WyJyZWFkIl19LCJleHAiOjE3NDIwNzQyMjYsIm5iZiI6MTc0MjA3MzYyNn0.aC4kGr8lpoXlJS2XBYm55KOP66BM4Q1LA69bqcWTDgU&client=cf340bed-0fa8-46c0-8c0d-e79b38a8c0e8&mode=fit","logoId":"fe8fdc5a-69a6-4b7c-bbc1-baf9c6879b11","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Consoltec Service desk","sharedPortalName":"FlowFit Service Desk","userInitialAnnouncementHeader":"\uD83C\uDF0E In English? Click on Connection > Profile > English in the top-right corner.","userInitialAnnouncementMessageWiki":"\uD83C\uDF0E En français ? Ce portail s’affiche dans la langue définie par <a href=\"https://www.businessinsider.com/how-to-change-language-in-google-chrome\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">votre fureteur</a>. Cliquer sur Connexion > <a href=\"https://consoltec.atlassian.net/servicedesk/customer/user/profile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Profil</a> en haut à droite de cette page pour choisir la langue d'affichage qui vous convient.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Consoltec Service desk","sharedPortalName":"FlowFit Service Desk","announcementHeader":"\uD83C\uDF0E In English? Click on Connection > Profile > English in the top-right corner.","announcementMessage":" \n\uD83C\uDF0E En français ? Ce portail s’affiche dans la langue définie par [*votre fureteur*|https://www.businessinsider.com/how-to-change-language-in-google-chrome]. \nCliquer sur Connexion > [*Profil*|https://consoltec.atlassian.net/servicedesk/customer/user/profile] en haut à droite de cette page pour choisir la langue d'affichage qui vous convient.","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur le portail d'assistance de Consoltec","sharedPortalName":"Assistance FlowFit","announcementHeader":"\uD83C\uDF0E En français ? Cliquer sur Connexion > Profil > Français en haut à droite de cette page pour choisir la langue d'affichage qui vous convient.","announcementMessage":"\uD83C\uDF0E In English? This portal is displayed in the language defined by your web browser. Click on Connection > Profile in the top-right corner to choose the interface language which suits you best.","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#414040","helpCenterTitleColor":"#ad0404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/00d2b656-0467-43ff-805b-3d33963f2f0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjM0MGJlZC0wZmE4LTQ2YzAtOGMwZC1lNzliMzhhOGMwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwZDJiNjU2LTA0NjctNDNmZi04MDViLTNkMzM5NjNmMmYwYSI6WyJyZWFkIl19LCJleHAiOjE3NDIwNzQyMjYsIm5iZiI6MTc0MjA3MzYyNn0.mOSKQOkjStLJjqLZVahS3W-1rKfDakfR8HIH-CbUnZ4&client=cf340bed-0fa8-46c0-8c0d-e79b38a8c0e8&height=300&mode=fit","bannerMediaApiFileId":"00d2b656-0467-43ff-805b-3d33963f2f0a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"flow","projectId":10705,"serviceDeskId":5,"name":"FlowFit Service Desk","description":"Contact the Consoltec Support team (in French or English) regarding <a href=\"https://www.linkedin.com/posts/consoltec-inc_flowfit-translation-management-system-activity-6638113981213011968-ZwHG\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FlowFit-TMS web version</a> (with a red logo).","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"47","name":"#1-FLOW FlowFit-TMS web - General support for FlowFit-TMS web portals","descriptionHtml":"General channel #1-FLOW Get help with problems and questions related to the 3 FlowFit web portals. Please first try out these <a href=\"https://consoltec.atlassian.net/wiki/spaces/FFDOC/pages/1832157185/Question+Problem+Get+help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">basic self-help tips</a> prior to submitting a ticket.","callToAction":"#1-FLOW FlowFit-TMS web - General support for FlowFit-TMS web portals","introHtml":"General contact channel: Get help with problems and questions related to the /FlowFitTMS, /FlowFitClient or /FlowFitProvider web portals.","icon":11345,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11345","groups":[14],"key":""},{"id":"45","name":"#2-FLOW FlowFit-TMS web - Bug reports","descriptionHtml":"Channel #2-FLOW To report FlowFit-TMS obvious bugs only (with system error messages received such as ''Undefined'' or ''Object reference not set to an instance of an object'', etc.). Channel for IT/developer, or FlowFit-TMS admin/team leader. If unsure, please use the ''#1 FlowFit-TMS web general support'' channel instead.","callToAction":"#2-FLOW FlowFit-TMS web - Bug reports","introHtml":"To report FlowFit-TMS obvious bugs only (with system error messages received such as ''Undefined'' or ''Object reference not set to an instance of an object'', etc.). Channel for IT/developer, or FlowFit-TMS admin/team leader. If unsure, please use the ''#1 FlowFit-TMS web general support'' channel instead.","icon":11210,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[14],"key":""},{"id":"46","name":"#3-FLOW FlowFit-TMS web - Custom feature requests","descriptionHtml":"Channel #3-FLOW To submit new feature requests on behalf of your organization. Channel for IT/developer, or FlowFitTMS admin/team leader. If unsure, please use the ''#1 FlowFit-TMS web general support'' channel instead.","callToAction":"#3-FLOW FlowFit-TMS web - Custom feature requests","introHtml":"To submit new feature requests on behalf of your organization. Channel for IT/developer, or FlowFitTMS admin/team leader. If unsure, please use the ''#1 FlowFit-TMS web general support'' channel instead.","icon":11232,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11232","groups":[14],"key":""},{"id":"68","name":"#4-FLOW FlowFit-TMS web - API and Webhooks","descriptionHtml":"Channel #4-FLOW Get help with technical questions related to the FlowFit Webhooks and API. Channel for IT/developers or FlowFitTMS admins","callToAction":"#4-FLOW FlowFit-TMS web - API and Webhooks","introHtml":"Get help with technical questions related to the FlowFit Webhooks and API. Channel for IT/developers or FlowFitTMS admins.","icon":11237,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11237","groups":[14],"key":""},{"id":"65","name":"#A FlowFit Windows Desktop - General support for FlowFit Windows","descriptionHtml":"Channel #A FlowFit Windows Get help with general technical problems and questions related to the Windows desktop version of FlowFit (with the blue logo) only. Please ensure you first try out these <a href=\"https://consoltec.atlassian.net/wiki/spaces/FFDOC/pages/1834584882/Internet-related+frequent+issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">basic self-help tips</a> before submitting requests related to the use of LogiTerm.","callToAction":"#A FlowFit Windows Desktop - General support for FlowFit Windows","introHtml":"Get help with general technical problems and questions related to the Windows desktop version of FlowFit (with the blue logo) only.","icon":11344,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11344","groups":[20],"key":""},{"id":"62","name":"E-mail Requests","descriptionHtml":"","callToAction":"E-mail Requests","introHtml":"Email request","icon":11226,"iconUrl":"https://consoltec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11226","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"FlowFit-TMS web (red logo)"},{"id":20,"name":"FlowFit Windows desktop (blue logo)"}],"orderMapping":{"14":[47,45,46,68],"20":[65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"778309bd-98d4-3a64-b835-68f5f8b802ef","appLinkName":"System Confluence","appLinkUrl":"https://consoltec.atlassian.net/wiki","spaceKey":"FFDOC","spaceName":"documentation.consoltec.ca","spaceUrl":"https://consoltec.atlassian.net/wiki/spaces/FFDOC","isServer":false},"labels":[],"projectKey":"FLOW","serviceDeskId":5,"kbLinkDomainURLs":["https://consoltec.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FLOW","userLanguageHeader":"","userLanguageMessageWiki":"\uD83C\uDF0E <a href=\"https://consoltec.atlassian.net/servicedesk/customer/user/profile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Changer la langue d'affichage - Change interface language</a>\n\uD83D\uDCD5 <a href=\"https://consoltec.atlassian.net/wiki/spaces/FFDOC/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Go to the FlowFit user documentation</a>\n\uD83D\uDCE2 <a href=\"https://www.linkedin.com/posts/consoltec-inc_flowfit-translation-management-system-activity-6638113981213011968-ZwHG\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Overview of FlowFit-TMS + Follow us on LinkedIn</a>","defaultLanguageMessage":"\uD83C\uDF0E *[Changer la langue d'affichage - Change interface language|https://consoltec.atlassian.net/servicedesk/customer/user/profile]*\n\n\uD83D\uDCD5 *[Accéder à la documentation FlowFit |https://consoltec.atlassian.net/wiki/spaces/FFDOC/overview]*\n\n\uD83D\uDCE2 *[Aperçu de FlowFit-TMS + Nous suivre sur LinkedIn|https://www.linkedin.com/posts/consoltec-inc_flowfit-translation-management-system-activity-6638113981213011968-ZwHG]*","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjM0MGJlZC0wZmE4LTQ2YzAtOGMwZC1lNzliMzhhOGMwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDIwNzQ4MjYsIm5iZiI6MTc0MjA3MzYyNn0.ra0R7LjJgAcMqJyNSa66klp7AuBJqhhQk-nyOSdbjig","targetCollection":"upload-project-10705","endpointUrl":"https://api.media.atlassian.com","clientId":"cf340bed-0fa8-46c0-8c0d-e79b38a8c0e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"FlowFit Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://consoltec.atlassian.net/wiki","kbLinkDomainURLs":["https://consoltec.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}