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SLA can also be manually applied or changed in each created project. To do so, open a FlowFit project and select Project settings from the More menu. A pop-up window will open where you can select or change the SLA.
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Once an SLA is applied, you will see it appear in the Project Information tab. The request deadline icon will appear in red if it does not meet the required SLA standards.
The PM can renegotiate the deadline with the requester if needs be, then click on the SLA date icon to recompute it.
